Terms of Use


www.zelish.in (hereinafter referred to as "Company" or “Zelish”, which expression, unless it be repugnant to the context or meaning thereof, shall mean and include its successors, affiliates and permitted assigns) is operated by Arsara Solutions Private Limited, a consumer technology firm registered under the Companies Act, 2013 (18 of 2013), with its principal place of operation at 3rd floor, Revanna's building, 1564, 27th Main Rd, PWD Quarters, BDA Layout, HSR Layout, Bengaluru, Karnataka- 560068.

The access to and use of the Services provided by Zelish is conditioned on your acceptance of and compliance with these Terms & Conditions. These T&C's apply to all users and others who access or use the service provided by Zelish.

1. Acceptance of Terms and Registration of Account
a. These Terms set forth a legally binding contract between You and Zelish. By using our platform and services, you agree to be bound by these Terms.
b. To accept these Terms, you must be at least 18 (eighteen) years of age. In the event that You are below 18 (eighteen) years of age or such other older legal age, your guardian must read and understand and accept the provisions on Your behalf.
c. You also agree to provide true, accurate and complete information about yourself and update them upon any change.
d. We reserve the right to suspend or terminate your account and refuse any and all current or future use of the service and our platforms (or any portion thereof) at any time.
e. You may access the platforms as available for your personal use only.
f. You will be required to provide a valid phone number and email ID while registering for our services. By providing your phone number and email to Zelish, you consent to be contacted by Zelish via phone calls, SMS notifications, and/or e-mails, in case of any subscription/service updates.

2. Services
a. The company offers you a platform which ensures to the best extent possible, the identification of domestic cooks that match your requirements, for the sole purpose of hiring.
b. Zelish charges a fixed service fee, which covers the following
• Identification and matching of cook based on your requirement
• Multi-step verification of cook
• Two free replacements if the first identified cook discontinues the service within 1 month from the original date of starting the service
c. The service fee shall be paid immediately post identification of the cook and you receiving the cook's profile shared by the company.
d. You agree that the service fee paid to Zelish is only for identification of the cook. The cook's monthly charges and salary need to be separately paid to the cook directly every month, or at the frequency decided between you and the cook.
e. The Service charge payable is inclusive of all rental and other charges, expenses, rates, levies, duties and assessment including but not limited to travel and transport charges that are payable to authorities and/or third persons and/or parties to render the said services by the company and the company will not claim the same from you.
f. You agree to notify Zelish immediately upon agreeing to hire a candidate introduced by Zelish. All the profiles shared by Zelish are strictly confidential, and solely to hire for your personal need. You agree to pay Zelish the service fee as mentioned in 2.b in the event of the cook's profile being shared by you to any third party for hiring purpose.
g. Company performs a multi-step verification and document collection of cooks. However, the company shall not be held liable in any manner for any act, misbehavior, theft, burglary, or any act of default or illegal offense by the cook/chef/sous‐chef/comis provided by the Service Provider to the Client.
h. You may additionally verify the records and background of the cook/chef/sous‐chef/comis provided by the Service Provider to the Client, and arrange competency checks if needed.
i. You agree that you shall behave well and in a humane manner with the cook provided by the company. You shall be held liable for legal action in event of any illegal act, misdemeanor, misbehavior, verbal or physical abuse with the cook provided by the Company to you.
j. You agree that the company offers various other additional services through its platform, which you may avail at your own risk. The company shall not be liable for any services that you chose to avail on/from the platform. Specific policies may govern these additional services.
k. Any services provided by the company may be subject to change at the discretion of the company, and the company does not require your permission for the same. While we want to ensure the best user experience, We do not represent or warrant that the services or our platform will be error-free or uninterrupted.
l. The company does not control the information provided by third parties, including cooks on our platform. Your reliance on the same shall be at your own risk. Furthermore, the information provided by the company on the platform is on as "AS IS" basis and any reliance on the same shall be at your sole risk. You understand the company is merely a technology platform and that the company shall not be responsible for the correctness or completeness of the information provided by you or any third party on the Company's Platform. You acknowledge and agree that the company is an intermediary and the use and/or publication of any information provided by the users shall be at the user's sole risk except so far as granted under these Terms.

3. Termination or Suspension of Account
a. You agree that the company may at any time and for any reason, including but not limited to breach of the Terms or the Privacy Policy, terminate or restrict or suspend your access to the platform, with or without prior notice, and without liability. If there is a suspicion of untoward or illegal activity, the company may suspend your account immediately.

4. Terms and Termination
a. These Terms of Use shall remain in full force and effect for so long as you use the services offered by the platform. You may ask to delete Your account at any time, for any reason. The company, however, does not offer any refunds.
b. The company reserves the right to terminate the services or the platform without prior notice. Your account or your access to the platform may be terminated immediately, with or without notice to You, and without liability to you, if the company believes that you have breached any of these Terms, the Privacy Policy, or any false or misleading information, or interfered with the use of the platform by others.
c. The company reserves the right to cancel delete or deactivate your Account, if it believes the same has been compromised, or is being used fraudulently, at its own discretion.

5. Indemnity
You agree to defend, indemnify and hold harmless the company, and its subcontractors, officers, directors, employees, consultants, representatives and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or expenses (including but not limited to attorneys' fees and costs) arising directly from • Your use of and access to the platform;
• Your violation of any Terms and the Privacy Policy contained herein;
• Your violation of any third party right, including without limitation any copyright, property, or privacy right.
• Provided, however, the same is not on account of fraud, misrepresentation or negligence of the company or its employees.

6. Additional Terms
We reserve the right at any time to modify, edit, delete, suspend or discontinue, temporarily or permanently the service or any of the platform (or any portion thereof) with or without notice. You agree that we will not be liable to you or any third party for any such modification, editing, deletion, suspension or discontinuance of the platform. This agreement and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by the company without restriction. This agreement together with any other policies/legal notices published by the company anywhere, shall constitute the entire agreement between you and the Company concerning the platform, the company's services, and governs your use of the platform, superseding any prior agreements between you and the company with respect to the platform. The failure of the company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the Parties nevertheless agree that the court should endeavour to give effect to the Parties' intentions as reflected in the provision, and the other provisions of this agreement remain in full force and effect. The laws of India govern these Terms. Any matters arising under these terms shall be subject to the exclusive jurisdiction of courts located in Bangalore.

about_us